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Author Topic: Advice needed  (Read 21766 times)

brulaw

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Re: Advice needed
« Reply #15 on: June 07, 2013, 05:26:17 PM »
Quote from: 9582d jklink=topic=2982.msg31697#msg31697 date=1370555531
It gets better I have since been told that the car is an MOT failure. I wanted to see if there were any issues and so got the garage to put it in for a MOT. I have spoken to the citizens advice bureau and I am well within my right for a refund and now I have proof that the MOT carried out isn't right it has now become a very serious matter!
I will be visiting the garage tomorrow who have done all the checks for a proper break down of the issues


@ 9582d , Having been in the motor trade ( for a good number of years ) including the retailing of Cars , I would strongly advise mentioning going to Trading Standards  and The Office of Fair Trading when you next meet up with the dealers  , and make it clear that it's  NOT an empty  threat , it is simply going to be your next course of action , if your unhappy with the way they treat your complaint , be firm and positive  , the law is in your favor .
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9582djk

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Re: Advice needed
« Reply #16 on: June 08, 2013, 08:12:42 AM »
On top of what all the issues with the car it has also failed the MOT! It was MOT last week with no advisories. MOT on thursday and failed on brake issues and headlights. It also had advisories regarding suspension, driveshaft and steering. I have emailed the dealer yesterday with a copy of all the faults found and notified them it also failed the MOT. I haven't heard back as of yet, but will chase them up today.
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Problemchild

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Re: Advice needed
« Reply #17 on: June 08, 2013, 09:10:37 AM »
Please go to the garage and tell them you would like your money back.

Don't be worried.

JJ
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basilbrush

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Re: Advice needed
« Reply #18 on: June 08, 2013, 10:22:47 AM »
When was the MOT issued and was it done by the seller? The car was picked up on 1st june so could be less than two weeks since test contact VOSA on monday morning. jj is right you need to get your money back, but complaint should be made anyway.
https://www.gov.uk/getting-an-mot/problems-with-your-test-result
« Last Edit: June 08, 2013, 10:35:18 AM by basilbrush »
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GizzyWolf

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Re: Advice needed
« Reply #19 on: June 08, 2013, 07:18:55 PM »
How did you get on?  Did you manage to return the car for a refund?
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9582djk

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Re: Advice needed
« Reply #20 on: June 10, 2013, 11:57:32 AM »
Good news I am getting fully refunded and they will be arranging a low loader to collect the car. To be honest I was suprised how quickly they will refund me as I though it be long winded.
Thanks everyone for your help and support, I now on the look out for another hopefully far superior than the one I had lol
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Unknown

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Re: Advice needed
« Reply #21 on: June 10, 2013, 12:36:38 PM »
Bad news about the car but good news on the refund. They didn't sell a product that was fit purpose, it was their fault and if you had paid on a credit card you could of gone through  the card provider to claim a refund - that would of peed them off.

You will find the right Brabus, it may take some hunting but now you know what to look out for. :)
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Problemchild

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Re: Advice needed
« Reply #22 on: June 10, 2013, 02:03:01 PM »
Gizzy's one is a lovely car :)

JJ
« Last Edit: June 10, 2013, 02:11:29 PM by Problemchild »
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brulaw

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Re: Advice needed
« Reply #23 on: June 10, 2013, 03:14:56 PM »
Glad to hear your getting your refund ....... and now  , good luck with your search for a " proper " one  , they are out there   :) .
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basilbrush

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Re: Advice needed
« Reply #24 on: June 10, 2013, 05:50:55 PM »
Quote from: 9582djk on June 10, 2013, 11:57:32 AM
Good news I am getting fully refunded and they will be arranging a low loader to collect the car. To be honest I was suprised how quickly they will refund me as I though it be long winded.
Thanks everyone for your help and support, I now on the look out for another hopefully far superior than the one I had lol

Great news on getting the refund, but you've been extremely lucky for faults to have shown up quickly.
Please still complain to VOSA something is not right here and should be investigated.
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CrazyG

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Re: Advice needed
« Reply #25 on: June 10, 2013, 06:24:28 PM »
What was the registration of the 'dog' ? ?
....so that we can make any prospective buyers aware of and steer clear of it ?
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Fast Eddy

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Re: Advice needed
« Reply #26 on: June 11, 2013, 01:22:39 AM »
Quote from: CrazyG on June 10, 2013, 06:24:28 PM
What was the registration of the 'dog' ? ?
....so that we can make any prospective buyers aware of and steer clear of it ?

Yes, good idea.  Unfortunately this will be one to steer clear of in the long term
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9582djk

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Re: Advice needed
« Reply #27 on: June 11, 2013, 08:00:24 AM »
Reg no GJ55LWR
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mr singh

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Re: Advice needed
« Reply #28 on: June 12, 2013, 07:15:37 AM »
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basilbrush

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Re: Advice needed
« Reply #29 on: June 12, 2013, 08:46:37 AM »
Quote from: 9582djk on June 11, 2013, 08:00:24 AM
Reg no GJ55LWR

Great Justice 55 LollyWellRecovered
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